This page sets out the legal framework that governs your use of livewin7, including account access, transactions through bKash or Upay, and site content. Access to livewin7 depends on your local law and the eligible regions we currently support — please read this before you open or continue using your account.
Account eligibility depends on local law
bKash and Upay covered under transaction policy
Third-party services have separate terms
Policy questions go to our support team
OUR POLICY POSTURE
How livewin7 Applies These Terms
livewin7 operates under a terms-first approach: every account interaction — browsing the lobby, initiating a bKash deposit, completing a withdrawal via Upay, or contacting support — is subject to the conditions set out here. We do not override or waive these terms on a case-by-case basis unless we notify you in writing through your registered account. Jurisdiction matters. Whether you can access livewin7 and use its features depends entirely on the laws of your region. We do not make a legal determination on your behalf. If your local law restricts or prohibits participation in online gaming or wagering activity, it is your responsibility to verify that before creating or maintaining an account with us. These terms cover the full scope of your use: your account registration details, the wallet connections you set up (such as bKash or Upay), the game content you access in our lobby, and any communications you send to our support channels. We keep a record of material account events as part of our standard operating process. Where a term conflicts with a local law in your region, local law takes precedence to the extent that the conflict exists. Any version of these terms published on livewin7 supersedes all prior versions from the moment it is published.
bKash Transactions
Deposits and withdrawals processed through bKash fall under our transaction policy. Limits, verification steps and processing conditions are shown in your account wallet section at the time of each transaction.
Upay Transactions
Upay-linked wallet activity is subject to the same transaction terms as bKash. Any applicable conditions are displayed in the payment flow before you confirm a transaction.
Account Records
We retain account activity records in line with our data retention schedule. You can request a summary of your transaction history by contacting our support team through the published routes.
WHAT THIS COVERS
Scope of the livewin7 Policy
Not every part of your experience falls under a single policy. Some areas — like third-party payment processors — operate under their own independent terms. Understanding what sits inside and outside our scope helps you know where to direct any question or dispute.
Account Access
Your right to create and maintain an account on livewin7 is governed by these terms. Eligibility depends on your age, your region and whether your local law permits participation in online gaming. We reserve the right to suspend or close accounts that do not meet the eligibility conditions.
Transactions
Deposits and withdrawals made through bKash or Upay are covered by our transaction policy. However, the payment providers themselves — bKash and Upay — operate under their own terms of service, which we do not control and cannot override.
Site Content
All game content, lobby materials and written copy published on livewin7 is owned or us and may not be reproduced without permission. Game titles available through studios such as PG Soft and CQ9 are supplied under separate content licensing arrangements.
Third-Party Services
Any link from livewin7 to an external site, payment service or content provider does not extend our policy to that third party. Their terms and privacy practices apply independently, and we are not responsible for the content or conduct of external services.
YOUR AVAILABLE ACTIONS
What You Can Do Under This Policy
This policy gives you several practical actions you can take at any point during your account lifecycle. You are not a passive participant — if something looks wrong, there are clear steps to follow. Reviewing your account records is the first step. Your transaction history, account status and wallet connections (including bKash and Upay) are visible in your signed-in account area. Check there first before raising a query — most discrepancies resolve once you review the full record. If a detail in your account is incorrect, you can correct it through the account settings page. Fields that cannot be self-edited — such as registered identity information — require a support request with the relevant documentation. For broader policy questions, raise them directly with our support team. We maintain published contact routes (detailed in the support section below) and respond to written queries. If you want to request that your account be closed or that we action a specific request related to your data or wallet, submit that in writing through the support channel.
Review Your Records
Open your signed-in account to view your full transaction history and wallet activity. The record shows every bKash or Upay transaction linked to your account alongside dates and amounts.
Correct Account Details
Update editable fields — display name, contact details, linked wallet — directly in account settings. For identity fields, submit a correction request via our support route with the required documentation.
Raise a Policy Question
If you have a question about how a specific term applies to your account, contact our support team in writing. Reference your account and the specific term in question so we can respond accurately.
Request Account Changes
Account closure, wallet unlinking or data requests must be submitted through our published support channel. We will confirm receipt and handle the request in line with the applicable policy and any relevant local legal requirement.
CONTACT OUR TEAM
How to Reach Us on Policy Matters
If this policy page raises a question you cannot resolve by reviewing your account, our support team is the right place to go. Use the contact routes below — all of them are published on this site and can be accessed from your signed-in account area. We do not accept verbal or undocumented policy requests; written contact through these routes creates a record for both sides.
Live Chat
Open the chat widget from any page while signed into your account. For policy queries, describe the specific term or account action you are asking about so the team can address it accurately.
Email Support
Send written policy questions, correction requests or data queries to our support email address listed in your account help section. Include your account reference and the relevant policy section in your message.
Help Centre
Our help centre contains published articles covering account access, transaction terms, bKash and Upay wallet conditions, and eligibility. Check there first — many policy questions are answered without needing to contact the team directly.
HOW WE HANDLE THIS
Data, Cookies, Security and Retention
We take a clear-process approach to how your information is handled. Our data practices cover what we collect, how long we keep it, and the steps we take to keep your account secure. None of this is buried — the key points are here, and the full detail is in the privacy policy linked from your account page.
Data Handling
We collect account registration details, wallet information (bKash, Upay) and session activity to operate your account and comply with applicable requirements. We do not sell your data to third parties. How data is processed depends on the laws of your region.
Cookies and Tracking
livewin7 uses cookies to keep your session active, remember your lobby preferences and measure site performance. You can manage cookie settings through your browser. Disabling certain cookies may affect how the lobby and account pages function on your device.
Account Security
Your account is protected by a password you set at registration. We recommend a unique password not used on other services. If you suspect unauthorised access, change your password immediately and contact support through the published routes.
Retention and Requests
We retain account and transaction records for as long as required by applicable rules. Once that period ends, records are removed in line with our data schedule. To request details of what we hold on your account, contact support in writing.
POLICY QUESTIONS ANSWERED
Frequently Asked Legal Questions
These are the questions we receive most often about account rights, eligibility, data and how our terms work in practice. If your question is not covered here, reach out to support through the routes listed above.
Does my local law affect whether I can use livewin7?
Yes. Access to livewin7 depends on the laws of your region and whether online gaming activity is permitted where you are. We do not make that determination for you. Check your local legal position before opening or continuing to use an account with us.
Where can I see the full terms that apply to my account?
The current version of our terms is published on livewin7. Any update takes effect from the date it is published. Your signed-in account area also links directly to the terms and privacy policy so you can review them at any time.
How do I correct information on my account?
Most contact and preference fields can be edited directly in your account settings page. For identity or verification fields that are locked, submit a written correction request to our support team with the relevant documentation and your account reference.
What happens to my bKash or Upay wallet data if I close my account?
When you close your account, wallet links are removed from your active profile. However, transaction records connected to your account — including bKash and Upay activity — are retained for as long as our data retention policy and any applicable local requirement specifies.
Can I request a copy of my transaction history?
Yes. Your recent transaction history is visible in the signed-in account area. For a full historical record or a formal data request, contact our support team in writing through the email or chat routes and include your account reference.
Are the game studios covered by these terms or do they have separate ones?
The studios whose content appears in our lobby — such as PG Soft and CQ9 — supply game content under licensing arrangements separate from our user terms. Our terms govern your account and access; the studio's own terms apply to their intellectual property, not to your account with us.
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